Every consulting firm brings with it a set of beliefs about how they add value. Strategy firms come to bring you answers, often with little concern about what you do with them. Big IT firms say they can solve the problem with systems, usually involving fleets of young guns configuring away for months or even years at a time. HR specialists focus on your people processes with the view that engaged, productive personnel will prevail.
We have our ideology too – unique we think in the world of consultancies. Quite simply..
- It’s fundamentally about people
- The work is your work
- Collaboration is the only way
- A whole view is essential
- Political and emotional dimensions are key
- Success is values driven
1. It’s fundamentally about people
We know from experience that collective success in any endeavour depends on the success of each individual.
Our approach is designed to involve, develop and grow each and every client person involved. We train client people in the skills and disciplines they need to be effective in designing and implementing solutions, and managing them day-to-day down the line.
2. The work is your work
It works because you do the work. Not us consultants. We help, shape, guide and coach. But the work is done by the people in the business who have to do the work in the end.
This way we help build capacity and grow people as we solve the problems of the day.
3. Collaboration is the only way
In our experience, there’s no question that the best business outcomes flow from collaboration. The people who will use solutions should devise and implement them. Pretty simple in concept. But where the issues are complex and cross-functional, keeping a whole lot of people and activity organised and coherent takes some doing. That’s where we come in. We help our clients make it happen that way to get real lasting results.
4. A whole view is essential
We have found that CEOs and their teams experience their business challenges in a complex way. Issues are not neatly categorised. They interact and overlap. And they all need to be dealt with NOW.
So it’s not always helpful to approach a business situation from a particular stance, like strategy or business intelligence, operations or IT.
You need a point of view – and the breadth of expertise – that tackles the situation as it stands. As a whole.
This roadmap for business transformation was published by two colleagues back in the mid 90s. With a little adaption for how business has evolved since then (Web 2.0 in particular), it’s still one of the best holistic overviews around. (Click to enlarge).
Download the roadmap here A Roadmap for Business Transformation (660 downloads)
What the roadmap helps you do is plot the journey of change in the order and at the pace that is right for your business, relative to the issues you are facing and the capacity you have to lead and drive the process. Every company’s route and pace will be different. What is true though is that real business transformation will touch almost all the elements on the map over time.
This is the kind of whole view we are talking about.
5. Political and emotional dimensions are key
Experience has taught us that successful change comes only when the political and emotional impact on the people involved is carefully managed alongside the rational – the development and implementation of business solutions to the issues at hand. The political challenges are about turf, status and power. The emotional factors are to do with the personal anxieties and insecurities that always surface during organisational change. We make no firm distinction between change management and project management. In fact the way that the project is set up and conducted is designed to engage people at all levels, enlist their participation and minimise their political and emotional concerns.
6. Success is values-driven
We know what it’s like to work in a firm that is truly values-driven, where our values are an essential part of our value proposition.
No that’s not a tired old cliché.
The way we behave on the client site (and off it) is how we engender a positive climate around the work, help people deal with the stuff of the day and get things done.
Over the years we have routinely been given the feedback that working with us is more challenging, more rewarding and more fun than working with any other consulting firm. And we have often been told that a client’s time on a joint team with us was the high point in that person’s professional life to date.